SolarEdge optimizer hell!

[ButchDeal]

Your vendor should be handling this 100%. WE have had very few optimizer failures and of the ones we have had over half were due to installer negligence. A good handful were due to one installer that had an employee that carried the optimizers by the cables, often loosening the MC4 connectors in doing so.

3 optimizer failures on one site is an outlier.

[vdirico]

This is my system (located in Massachusetts):

8.51 kWp system installed March 2016

SolarEdge SE7600 Inverter

26 - LG Neon2 315W panels
26 - SolarEdge P320 power optimizers


I recently paid $337 labor to replace 2 optimizers (on 7/13/2018; no issues up until then). Yesterday I reported a different optimizer appears to be out (panel 1.2.11 has been reporting 0 production for at least a week). I see the SolarEdge warranty says they won't cover labor cost BUT my research says they have covered it in about half the cases I found/read.

- I'm getting a really bad feeling on the reliability of the optimizers, are they likely to continue causing me pain?
- If you had an optimizer replaced (under warranty), were you able to get SolarEdge to cover labor?
- I'm guessing my wimp vendor (SunBug Solar) would need to push SolarEdge BUT they gladly take my money. If you've had an optimizer problem and success getting SolarEdge to pay your labor, would you please share some info, maybe even a contact name?

thanks

Vinny