Solaredge LAN connection issues

[smgran]

I had the older zigbee connection for the web portal but it kept having issues and finally just no longer worked. Several resets, moving the device closer, etc. was useless. So I decided to just run an ethernet line directly into the SE6000. My inverter did not have a RJ45 jack but instead the 8 pin ethernet terminal block. Having rewired my house from cat 5 to cat 6 I was actually comfortable with this.

I got everything setup and working correctly (I thought). But I can't seem to get connection to the monitoring portal to connect.

The message on the inverter shows a solid connection to my router with a valid IP address, gateway, you name it. Also in the LAN screen on the inverter it correctly shows all of it's 8 bit communications status' showing it's working right. But it still doesn't not show up on the monitoring portal as connected.

Do I need to do any further steps with changing over from zigbee to LAN? Again, I did configure Sever to LAN and it does now get a valid IP address from my router and I see it in the router as a connected device.

Any help would be appreciated.

[ButchDeal]

Have you called tech support at solaredge?

[smgran]

Have you called tech support at solaredge?

The only means I found on their site to contact them was thru their service portal which I did. The response back was that "...I have verified there is no communication to the inverter on our end. Since this is a LAN connection, we will need a tech on site to troubleshoot further."

Nice and helpful.



I was hoping someone else had switched over from zigbee to a direct LAN and could provide me with a missing step or something. Because I felt that might be the issue, that I did something incorrect in the switch over.

The other thought in my mind is that there really is something wrong with the communications hardware within the inverter and I do in fact need a service co to come in an diagnose the issue.

[ButchDeal]

Try calling tech support

http://www.solaredge.com/us/Support-Centers

[smgran]

Try calling tech support
http://www.solaredge.com/us/Support-Centers

Many Thanks, I'll give them a ring tomorrow.

It's so frustrating because it appears that everything is ok. Those 8 comm status things it goes thru at startup include things like ping to google, etc. So it's so odd that it won't connect to the monitoring site.

[foo1bar]

Many Thanks, I'll give them a ring tomorrow.

It's so frustrating because it appears that everything is ok. Those 8 comm status things it goes thru at startup include things like ping to google, etc. So it's so odd that it won't connect to the monitoring site.

Does it report that communication is working?

The first thing I'd do to trouble shoot is "Is the LED lit up on the router port that the other end of the wire is plugged into?"
Then I'd look at your DSL/cable modem - and see if you can find the solaredge inverter as a connected device.

[smgran]

Does it report that communication is working?

The first thing I'd do to trouble shoot is "Is the LED lit up on the router port that the other end of the wire is plugged into?"
Then I'd look at your DSL/cable modem - and see if you can find the solaredge inverter as a connected device.

Yes, it makes connection to the router as I see it as a connected device (the correct MAC address the inverter has) in my router with the same IP address the inverter screeen shows as having (I mean that the inverter shows say IP address 192.168.1.38 and my router shows it gave out that same IP).

Anyway, I'll give a ring to support and try to track this down.

I do want to add that while switching over from the zigbee to LAN I just left the actual zigbee wireless card attached (inside the inverter) and only did a switch with software (i.e., from the LCD control panel selecting the Server as LAN instead of Zigbee).

This is where I just wonder if anyone else made a switch themselves and is it necessary to actually physically remove the Zigbee card inside the inverter?

[cebury]

Well the removal of the card is easy....
Other than that sounds like you are in the no-mans land of troubleshooting. Sorry.

[smgran]

Okay after getting a very helpful tech at SolarEdge Support (again thanks ButchDeal for contact info) evidently my inverter ID number was wiped clean so even though I did correctly have it set up to sync with the monitoring portal it never could send any data.

We were able to have him sync an ID number to my invterter thru the IP address from my ISP. And it now is VERY SLOWLY trying to sync up. In fact it's going so slowly that I still think there might be some type of issue with the communication hardware within the inverter. It's been in communication for at least 6+ hours now and it still doesn't have any data loaded.

The tech said they can definitely see packets coming across and I do see time/date stamps on the monitoring portal showing various times today that it "updated" but so far the only change on the site is that my site went from a red "X" to a green "check mark" signifying that the site is operational. A good sign true, but I would like to at least see ANY data including current production, but alas...nada.

I'll give it a couple of days but I do recall in the past when I had zigbee outages it would sync back up pretty quickly. However, I have never been out of communications for more than a day or two and this has been about month, so perhaps the reloading of 2 weeks worth of data is the problem. I'll keep my fingers crossed

[cebury]

I had reloading of about a week of data and it wasn't seconds i.e. 1 or 2 minutes, more like a lot of minutes that I stopped watching it.

Intermittent or slow transfer could be from the wiring punch downs. I had that exact issue when I wired my house and the solaredge Ethernet wiring, despite Green lights shown on router and solaredge side. I bought a simple $10 network tester and watched it run for a minute or so and showed occasional signal loss. Punches looked fine, but repunched both sides and it worked flawlessly.

Hope yours starts working again.

[smgran]

I had reloading of about a week of data and it wasn't seconds i.e. 1 or 2 minutes, more like a lot of minutes that I stopped watching it.

Intermittent or slow transfer could be from the wiring punch downs. I had that exact issue when I wired my house and the solaredge Ethernet wiring, despite Green lights shown on router and solaredge side. I bought a simple $10 network tester and watched it run for a minute or so and showed occasional signal loss. Punches looked fine, but repunched both sides and it worked flawlessly.

Hope yours starts working again.

Good suggestion. Eventually everything is now loaded and working again, but I did feel that might be the issue so I did reconnect everything. The SE6000 I have does not have a RJ45 plug and instead an ethernet terminal block, so it was pretty easy to redo it.

I am still a bit concerned as to how the ID number of the inverter was wiped clean not to mention that it shut off completely and I had to re-pair up the optimizers. So I am having a service co come out here to take a look. While this unit is under warranty I'd like to double check there isn't an issue.

But I am back online, both producing what I normally get as well as seeing it on the Solaredge monitoring site, so for now I'm at least in good shape.

Thanks again to everyone for their help and suggestions.