Solaredge zigbee keeps crashing

[solar_newbie]

This may be helpful to someone:
Here's a video from SolarEdge that shows how easy it is to connect the inverter directly to your LAN. It also covers Zigbee installation.

ZigBee signal is 50-150 feet between inverter and gateway without anything in the middle. If you are in the house with many wall/room and electric on the wall. It is a toy for kid. I doubt it could send signal to a bedroom where the router is located . Good WIFI can cover the whole 2,500 sqfeet home with all things in the middle. It seems you need couple WIFI repeater or extender to connect with it.

If I go with SolarEdge, I just have an WIFI extender next to it and connect Ethernet cable.

[solar_newbie]

One more thing I wonder. Since SolarEdge allows people to open the inverter in order to connect ZigBee or Eithernet cable. I assume I could mess it up and get it replace anytime Let do at the year 11 and get warranty for new one. That way you got cover for 23 years

[willyfink]

Curious

Has anyone had success w/ no lost zigbee connections upon removing the ugprade SD card?

[skipro3]

I've removed my SD card and it still fails, BUT....
It will eventually recover on it's own too. Sometimes within hours, sometimes days. kl

[justthinking]

As of now, I think the best solution for the zigbee problem is to leave the sd card in and do a sw update from maintenance menu..

It actually is pretty easy, take less than 30 sec to complete, so I view it as like reset wireless router or modem..

[forrest1]

Update on my Zigbee:
SolarEdge tech support reviewed the video and said it was looping into "diagnostic mode" periodically, but could not explain why. It would then revert to normal operation after an hour or three.
SolarEdge sent a new Zigbee Gateway and Slave pair, which have now been in place for two weeks with no further problems, so it appears to be fixed. Interestingly, installing the new Gateway alone did not seem to solve the problem, but it went away when the new Slave unit was added. (We did not try the new slave with the "old" gateway, which might have been interesting).
So, apparently a defective Zigbee pair, but it seems fixed for now, all covered under warranty, of course.
-F

[genesmasher]

Just had my installer come over and replace my malfunctioning Zigbee with the TP-link wireless bridge, as suggested in this thread. After some fumbling around, we were able to pair the bridge (in client mode) to my wireless modem/router and its now reporting production as it should, in place of Zigbee. Hopefully no more "communication black-outs". My inverter is on the outside wall of the garage - had to make a small hole in the wall to snake the LAN wire inside, next to an available power outlet for the wireless bridge. Great customer service form this installer, btw. My Zigbee failed last week (less than a week after the initial install) and I suggested this solution from the start. They were happy to work it out for me, no questions asked. Interestingly, they install a lot of SE product, but claimed that this was the first time they had to use a third party product to enable communication.

[actor39]

Request for more information

Essentially you tap on to the 240ACV wire that's in the AC disconnect box. You can pick either of the hot wires and pair with a neutral (or ground) to get 120V. Definitely not the safest thing to do (and not code compliant). To reduce risk, you can add an inline fuse and/or GFCI breaker.

This is an intriguing idea, because I have exactly the same problems as are described here. I would feel comfortable connecting the power cables to power the device, but I would like to know EXACTLY where to connect them. If you could be more specific about the connection positions, and even give a diagram, that would be wonderful. I have a SE7600A inverter, single phase. Thanks!

[ButchDeal]

This is an intriguing idea, because I have exactly the same problems as are described here. I would feel comfortable connecting the power cables to power the device, but I would like to know EXACTLY where to connect them. If you could be more specific about the connection positions, and even give a diagram, that would be wonderful. I have a SE7600A inverter, single phase. Thanks!

you should look at doing something like this instead:

http://www.amazon.com/gp/product/B004UAKCS6/ref=s9_simh_gw_p147_d0_i1?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-6&pf_rd_r=1QY537JD0MGFBBYQ23A1&pf_rd_t=36701&pf_rd_p=2090149322&pf_rd_i=desktop

there is a USB micro port inside the inverter which is going to be a lot safer.

[actor39]

Sounds great!

you should look at doing something like this instead:

http://www.amazon.com/gp/product/B004UAKCS6/ref=s9_simh_gw_p147_d0_i1?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-6&pf_rd_r=1QY537JD0MGFBBYQ23A1&pf_rd_t=36701&pf_rd_p=2090149322&pf_rd_i=desktop

there is a USB micro port inside the inverter which is going to be a lot safer.

This really sounds great! Have you actually done this? Do you know it works? I guess all USB ports have to supply power so the one in the inverter would run this device? Hope so! Thanks.

[sensij]

Sounds great!

This really sounds great! Have you actually done this? Do you know it works? I guess all USB ports have to supply power so the one in the inverter would run this device? Hope so! Thanks.

I've put together a cable to test this, and it doesn't work. The reason why is that the port on the inverter is mini type B, which means it is intended to be a power consumer, not a power supplier. The purpose of the port is to allow a computer (as the type A power-supplying device) to connect and configure the inverter. Mini ports are not supported by OTG cables, which allow two devices to be connected in which either one can act as the power source. OTG requires a micro AB receptacle.

[ambradley]

A technician came and replaced the Zigbee and gateway, and they would never link, so he put the old Zigbee back in. Maybe, just maybe, it is installed better and the inverter won't "forget" it has a Zigbee in the future, but I'm not holding my breath. If it doesn't happen again within a few weeks, it's probably fixed. I'll follow up here when it forgets, or if it doesn't happen again in that time.

Ok, it's been more than a few weeks, but I am happy and surprised to report that it has not lost connectivity since it was reseated a few months ago.

[NorCalX]

Chalk up another buggy Zigbee. Same exact problems the OP reported.

Will be contacting SolarEdge support later today for a fix

[TimeOrMoney]

Seems easier to just hookup an ethernet cable and run it to a switch or wireless bridge. The Zigbee has got to be way more expensive than that for most installations.

[cebury]

Chalk up another buggy Zigbee to mine as well. It ran for 26 days and crashed today giving me "Status: no zigbee" as well.