Ugh. That sucks.
Regarding the backup reserve, you should be able to change that from the app depending on what kind of monitoring account you have. They added this slider feature about a year ago but recently they turned it off for SolarEdge installer accounts. If you have a regular SolarEdge customer monitoring account, that slider should be in the battery tab of the app and you will have full control over the backup reserve without installer involvement.
image_15363.png
Comment