SolarEdge battery profile switching by owner (privileges)

[soby]

Keep in mind that you will need the backup interface to use your inverter with batteries.

Unfortunately, "Account Manager" access does indirectly give me access to every other site that my installer is responsible for even though it shouldn't. It's not in my "Site List" but I can access all the sites through "My Account" --> "Site List". Honestly, I didn't expect them to grant me this access back in 2020 and I was ready to assume all responsibility for the system if they refused to grant the access since I don't have a warranty though them. They have since gone out of business anyway and I still have access to all the orphaned sites.

[jc95]

Resurrecting this thread from earlier this year... I have a SE7600H inverter and am considering installing batteries (probably also SE) soon. I've been going back and forth with the installer trying to get administrator/root/installer/superuser/whatever it's called access. They've granted "Full Access" to my user account. That's not what I'm looking for. With just the inverter, there's not much that I really want to do, but if I add batteries, I want control over what battery profiles are in effect at any time without relying on the installer (who I suspect will become substantially less interested in making changes for me after the contract is closed out).

I've sent them the instructions I've found online about how to add an Acct Manager user with access only to my site (uncheck the "allowed for all sites" box and add just my site). They tried this with a test account and report that the account gets access to their entire fleet. Any ideas what's going on and what they might be doing wrong?

Another path might be that I have a SE self-installer account. I can see my site but can't do anything other than the "full access" user stuff to the site. I can, however, create acct manager users and also sub-installers. But I have no sites to give them access to, so I can't really test the behavior. I could probably have the install contract relinquish control to me, but I suspect they would then walk away from any warranty issues. Is there some way to leverage my install acct, maybe by linking to them as a sub-installer? I'm not sure what the difference is between a sub-installer and an account manager user.

I cannot user setapp. If I try to add the QR code to my install acct, I get an error that it's already registered to the installer. As I would expect.

I don't know if it matters that I'm in California PG&E on a NEM2 tariff and maybe there's some PG&E rule that prevents homeowners from configuring their batteries.

[soby]

This was the email I sent to get my installer going.

Good Morning,
I would like to implement more granular control of when the battery is charged/discharged by setting up Time-of-Use (TOU) profiles and the only way to accomplish this is with Admin access through the monitoring portal as shown here: https://www.youtube.com/watch?v=mkFmLqIKwec.

The following document details how to add an "Account Manager" with Admin access to only a specific site: https://www.solaredge.com/sites/defa...an_account.pdf. The relevant section is shown below. Make sure to NOT check "Allowed for all sites" because I don't want access to all the sites you administer... only my own.

Account Manager.png


Thanks,
Soby

Again, you need to create a new installer account on the SolarEdge site using a new email address (the old one can't be converted). Provide that email address to your installer when you make this request.

You could also ask for your installer to just make the battery profile changes instead. I'm not sure why your second battery isn't working or whether or not the batteries are completely owned by you (although for $55K, I hope they are!). Does your utility company require they be configured in a certain way? Do you have Time of Use pricing from your utility? What exactly do you want the batteries to be doing?

[warx]

I usually request from my installers and never hear back. I do have a good warranty (labor included) so ultimately don't want to risk that. Just seems like there should be something inbetween full assumption of ownership/abandoning of 20yr warranty and a fixed choice of profiles.

I wont expect a response from my Solaredge email request then. I do have a degree in electrical and electronic engineering if that would sway them! Perhaps I'll really lean on my installers as I did give then $55k after all. If I could keep the warranty with a waiver of if I do something detrimental.

[soby]

I went through a similar buyer’s remorse phase when I discovered how unfriendly the SolarEdge battery control interface is to homeowners. SolarEdge flat out does not want to deal with homeowners. Unless you identify as an installer, support wont even talk to you.

I can understand why to some degree. Most homeowners don’t know what they are doing and, if they aren’t careful, can screw everything up. With that said, it is possible to take full control. It’s just prohibitively hard.

What is your installer labor warranty? Are they ignoring your requests for more access because they just don’t know how to give it? I had to send a link to the exact procedure that my installer had to follow to give me full access. I also don’t have a warranty of any kind through my installer (long story) so they didn’t have any concerns that I would screw something up and expect them to fix it.

It is worth the battle though. I have a custom TOU profile that is intended to minimize the degradation on my battery while still maximizing solar energy produced and backup capabilities. Since my system was installed, the SolarEdge app now lets you easily change the backup reserve setting in case there is a storm threatening.

[warx]

Thank you. I see the bare minimum tabs - not even the Layout and have asked my installers for that to no avail. It's a shame they dont do individual privileges or at least one consumer level up from basic "Look! Here's a pretty picture and a number). I wish I'd stuck with the waiting list for the AC coupled Powerwall despite being inferior just so I could have some control.

[soby]

I have the StorEdge inverter so there may be some differences but it should be fundamentally similar. You should be able to see all of the tabs below when you have full access. You can use the admin tab to get to "Energy Manager" and choose from MSC, Backup, Disable, SolarEdge Profiles or Account Profiles.

Admin.png

To really control what the battery is doing, you'll need to be able to create account profiles and that's where SolarEdge makes it really difficult. To make custom profiles, you need to have an installer account which isn't difficult to do. You can't convert your existing account so you need to reregister with another email address and register as an installer.

From here you have two choices:
1) Sign a form with SolarEdge taking over complete ownership of your system away from your installer.
2) Have your installer add you as an authorized account on your system. This essentially adds you to their account like you are an employee but you only access to your own system.

I have the second choice above because my installer added my installer account to their system and gave me access. Any time you make chances to the battery manager, there is a warning message telling you that you are responsible for screwing up your battery if your changes cause any issues.

Tread lightly.

[warx]

Hi,
I have a SolarEdge 7600 energy-hub, backup interface and two RESU 9.8 (although only one works) and 7.3kW of panels. My battery profile is not visible or controllable by me. I have the minimal privileges in My Solar Edge/online. It's set to keep topping to 100% which must be stressing it somewhat and I would like to be able to switch between a longevity profile (~80%) and a backup mode (100%) manually.
I feel like my installers are in the way of me asking SolarEdge if this feature is something that can be enabled without being granted full "installer" privileges. Would SolarEdge even take my request? Who governs what I can do in this situation?
Cheers.