Sunpower/Sunstrong monitoring situation

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  • ccdengr
    Junior Member
    • Jul 2017
    • 12
    #1

    Sunpower/Sunstrong monitoring situation

    I've got a Sunpower system, installed 2016, with a PV2 monitor. I know about the whole Sunstrong situation, although they never contacted me about the imminent swap. Monitoring was working fine until about 10 days ago, when the app started reporting bad communications. All the blinking lights and status on the inverter, PV2, power line adapter, etc, appear normal. Problem has continued despite multiple power cycles.

    Is there any reason to complain to Sunstrong (I own my system and they don't even seem to know I exist, though I have a Mysunpower account for the app) or should I just bite the bullet and roll my own monitoring setup? Has anyone else been experiencing problems with the monitoring?
    Tags: monitoring, sunpower
    • snifferpro
      Junior Member
      • Jun 2020
      • 24
      #2
      Basically I'm in the same situation but panels installed in 2019.

      I can confirm the app is not working properly as of 033025.
      Since SunStrong has taken possession of the app it has gone downhill. Every time they attempt to fix an issuse they break something else. Sunstrong probably has a wannabe programmer working on the old app and really don't care if it is correct or not since they are supposedly rewriting the app and will be releasing 2 versions. A basic version, and a paid version (9.99). if you have Enphase panels you can get monitoring from Enphase for around 8 to 900 bucks. If you have Enphase inverters but branded with Sunpowers name I don't think Enphase will support your panels. So If Enphase doesn't support SunPoweer branded panels and SunStrong wants to charge you 9.99 for their new monitoring program your only option will be to use SunStrongs new basic monitoring program. I think the SunStrong paid version may give you individual panel stats but the basic version will not. At this point it is a wait and see situation.
      Hang in there.

      Individual panel stats was killed years ago but I still get the monthly report of production.

      the current app does provide some data, but it is rarely correct. For instance on the DAY tab, the date displayed is totally useless and some of the bars are missing.
      The daily Net Grid Usage (Export) data is incorrect.
      There are other issues also.

      Supposedly SunStrongs rewritten app is due in April

        Comment

        • snifferpro
          Junior Member
          • Jun 2020
          • 24
          #3
          ccdengr - Do you have something you wrote to do your own monitoring?

            Comment

            • ccdengr
              Junior Member
              • Jul 2017
              • 12
              #4
              I was planning to use https://github.com/Dukat-Gul/SMS-PVS20R1 on a Raspberry Pi -- there are similar solutions around for PVS5/6.

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