New Solar Edge inverters (no screen)

[arf88]

You are a gem, thank you I will call them out and see what excuse they use

[ButchDeal]

Hi. They told me that only one account can have owner rights, if they give me the owner rights thry won't be able to monitor as well. If that is not true can you please post a screenshot of where they can give me owner access and still be able to monitor using their own account. I was under the impression multiple accounts can have owner access. Thanks

OK that is BS and they just don't know what they are talking about.

There can be MANY owner accounts but their account is NOT owner but installer.
and further there can be multiple installer accounts associated with the same inverter.
here is one with two owners and both I and the installer also have "Installer" level access:

Admin.jpg

and this is how they set it:

Admin2.jpg


They can also associate other installers (they have to make the association in a different area but grant it on site by site like this).
NOTE this is one I set up and associated back to the original install so we both have full installer access.


Admin3.jpg

[arf88]

Hi. They told me that only one account can have owner rights, if they give me the owner rights thry won't be able to monitor as well. If that is not true can you please post a screenshot of where they can give me owner access and still be able to monitor using their own account. I was under the impression multiple accounts can have owner access. Thanks

[arf88]

I would never give you my credintials and doubt that a good installer would either as you would have access to all of their installs.
You can though set up an installer account and ask them to associate you to the ONE inverter you are on.
We have hundreds of associations with installers and individual system associations at full access.

The installer can add the owner to all rules also...

https://vimeopro.com/solaredge/monit...ideo/312151169

That would be great if i can setup those alerts. I sent the solar company an email showed them the screen shot you provided for setting rules. Lets see if they give me "Owner" access instead of Full Access

[arf88]

I just tried to setup an installer account and it won't let me proceed " The serial number you entered is already assigned to a different site."

So not sure how i can setup an account without a valid serial number they have not registered.

[ButchDeal]

I did not know I could setup an installer account, does not that require permissions from SolarEdge and they have to approve your login and account as an installer?

just serial number of an inverter I think.

https://www.solaredge.com/us/MonitoringSetUp

[arf88]

I did not know I could setup an installer account, does not that require permissions from SolarEdge and they have to approve your login and account as an installer?

[ButchDeal]

Makes sense, I checked and nothing showed up under alerts. It's clear the old error codes from the previous inverter didn't transfer over although the production data did so maybe it just goes back to as an "Site owner" i don't have access to it.

Back to begging the solar company to give me their login credentials to be able to monitor this level of info again.

I would never give you my credintials and doubt that a good installer would either as you would have access to all of their installs.
You can though set up an installer account and ask them to associate you to the ONE inverter you are on.
We have hundreds of associations with installers and individual system associations at full access.

The installer can add the owner to all rules also...

https://vimeopro.com/solaredge/monitoring/video/312151169

[arf88]

Are you sure that you have "owner" and not just "full" on the access page they have to check the box next to "owner" for your account as well.
They can also set up some alerts for you too if you like.

have you check to see what alerts have been triggered?

According to them I have full access. I even got an email from solaredge and it states User Role: Full Access The user is a site owner. Do you think that is the issue they have me listed with Full access but not "Owner"?

[arf88]

Thanks again for feedback and your invaluable knowledge of these systems.

[ButchDeal]

well that explains it lol. You think this could be because I'm just an "Owner" and not installer?

Are you sure that you have "owner" and not just "full" on the access page they have to check the box next to "owner" for your account as well.
They can also set up some alerts for you too if you like.

have you check to see what alerts have been triggered?

[arf88]

if an error is active it will be in the alerts and the inverter info page.
it will be on alerts indefinitely, select Status: All and press "Apply Filter" and you will see all alerts that the system has thrown.

I do have installer access to most and full.owner to a few others.

Makes sense, I checked and nothing showed up under alerts. It's clear the old error codes from the previous inverter didn't transfer over although the production data did so maybe it just goes back to as an "Owner" i don't have access to it.

Back to begging the solar company to give me their login credentials to be able to monitor this level of info again.

[arf88]

I assume with your "installer" rights you have a lot more access than "owner" rights which explains why you mention you have access to everything the LCD offers and more. Not sure why SolarEdge would not allow the owner to have this access. Most likely most home owners don't monitor anything.

[ButchDeal]

You mentioned you can see Error codes, where in Alerts? Perhaps you have installer access where I just have "Owner" access.

if an error is active it will be in the alerts and the inverter info page.
it will be on alerts indefinitely, select Status: All and press "Apply Filter" and you will see all alerts that the system has thrown.

I do have installer access to most and full.owner to a few others.

[arf88]

well that explains it lol. You think this could be because I'm just an "Owner" and not installer?